Relocated customers in an expedient and efficient manner on large household moves, Directed and trained 5 staff members; handled merchandising and sales promotions, Report to the District Manager regarding all store and staff issues, Responsible for overseeing all facets of work flow from the production Level to product distribution, including the shipping of products via truck and courier (UPS, FED- EX, ect.). Communicated with the employees/managers/ regarding any complaints, solving the issue. Key qualifications for this job are leadership, excellent communication and interpersonal skills, training abilities, attention to details, and computer competencies. If you haven't been a supervisor, put 0. Coordinate all operations of the shipping department. Analyze accounts and processes for process improvements that can be implemented to improve the customer experience. 6 years ago. Provided Interpreting services in Arabic and English for newcomers. You will write more than one resume, targeting each one at a specific audience. Appointed the Business Lead for our High Performance Culture management process. Member of the management team overseeing operational and clientele development of the store. The ideal candidate should showcase in his or her resume post-secondary education and training in … Administer ERP system along with LIMS and CAPA, software for various GMP and GLP lab groups. Supervisor with extensive knowledge of the fashion industries and customer care. Initiate purchase orders to vendors for services for patients. Gave feedback to Item processing for process improvements. Oversee a team of 15 to 20 Customer Service Representatives in a Call Center Environment. Gather daily reports from co-workers and submitted to Supervisor. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Staff Supervision Candidate should be properly created. Set visuals and planograms to meet store and company standards. Performed month end accounting duties such as journal entries and reconciliations. Promoted to Supervisor position to recruit, train and supervise 25+ customer service focused operations employees handling gross written premiums in excess of 140 million dollars. Styled mannequins to showcase fashion trends and store product. Support the companies quality assurance policies and goals call monitoring of CSR's, Monthly written appraisals to measure and support CSR's performance, Daily/Weekly reporting to manager regarding CSR's performance, Developing CSR's performance to ensure success, Issued Verbal and Written warnings, per Human Resource guidelines policy. What does a Classification & Compensation Study Involve? Experience in working with an interactive QAM (Motorola and Cisco). Build and develop a team that consistently meets or exceeds specific performance metrics (AHT, quality, customer satisfaction adherence to schedule, CSR efficiency, absenteeism and attrition.). Monitored all employees and visitors into a facility, initiated in an appropriate screening prior to entering the building and ensured high-end security. Plan and prepare work schedules and keep records of employees' work schedules and time cards. supervisor Resume. Do secretarial work as such typing, answering the telephone, sending/receiving faxes, passing out payroll, mailing off bills and other material that was related to the office. Proficient in Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Voxco, E-Manager, and QQEST TimeForce. Supervisors work in a variety of industries and are in charge of coordinating the employees of a company and making sure work is completed in time. Working knowledge of analog and digital audio/video operations. Ensure that the facility was well maintained during these shifts. This is especially true under the heavily scrutinized environment of the supervised recruitment process. As the right hand to the Manager of both departments, we were able to increase productivity 300% and cut Shipping issues 99.9%. Recruited, onboarded, trained, and supervised team of 30+ operations employees in call center with 1,000+ calls per hour. Experience . Managed production of crews and maintained formidable customer base while moving furniture, Concise time management of employees and estimated job completion times, Extensive experience in moving furniture and driving a 26' box truck, Thousands of pounds of furniture moved annually, Managed daily cash deposits and maintenance of register cash flow, Promoted to Shift Supervisor based on performance, Boosted profitability by actively engaging in sales opportunities, Assembled daily, weekly and quarterly reports, including sales and P&L, Handled inventory control, customer service, balance drawer and placed orders for inventory, Directed employee development and performance reviews; managed labor costs through scheduling, Increased sales with excellent customer service levels and developed good relationships with regular customers, Assisted with window displays for special promotions, Responsible for opening and closing store, Earned Five Stars Legendary Service Award, Increase profits through effective sales training and troubleshooting profit loss, Handle all customer relations issues in a gracious manner and in accordance with the company policies and procedures. Duties included administration and management of customer Wide Area Networks and Data. Created templates for the Account Executive to send to clients. Looking for cover letter ideas? Led Continuous Improvement projects, including analyzing problem areas and establishing new in-house production procedures. Setting team contest and goals to help with team morale and team building. This is the golden rule of resume writing. Maintained high levels of partner satisfaction by ensuring product quality and on-time shipments. Attended weekly management meetings, attended ISP meetings with service coordination. Responsible for supervising 15-20 agents to assure that they are meeting the departments set goals and improving their performance. Monitored over 600 tracers that where not balanced until a later date. Have working knowledge of MS Excel and MS PowerPoint. If you’ve decided to follow the framework of the chronological resume format, you can begin writing your work experience section immediately following your summary. Handling trouble tickets, customer contacts, and developing a plan of action to ensure the issue does not arise in the future. Lead team to successfully achieve daily store operation goals. Trained new front desk staff on proper guest check-in and out policies and procedures. Successful resume samples for Scheduling Managers should showcase qualifications such as communication and interpersonal skills, multitasking, excellent organization, time management, networking, and computer proficiency. Coordinated daily schedules with Production Planner and assumed managerial responsibilities in absence of shift manager. Supervised the Set-up Team of over 30 employees who worked the entire item types of differences sent to us from our Item Processing unit. ft. warehouse in Riverside for special training to new employees. Next time you update your resume, switch up a few of those common words and phrases with strong, compelling action verbs that will catch hiring managers’ eyes. This enabled us to have no major issues after the conversion. Oversaw our items, over clearing standard, and write-offs have been zero over the past 2 years. Successfully created, communicated, and implemented new department wide processes and procedures. Largest number of employees that you supervised at the same time. Received and processed cash and credit payments for in-store purchases. (Note: Click those links to view a WELL TARGETED resume sample). Have strong working knowledge of L&D foundational concepts and processes. Scheduled employees based off occupancy, demand patterns and scheduled groups. Prepare food, enforce safety and sanitation regulations, customer service, and strong work ethic. In fact, by the time your resume reaches the hiring manager’s hands, it has probably already been interpreted by the employer’s applicant-tracking software, which has searched for the keywords the company has determined are most important for the role being filled. Trained and monitored the timely performance of the employees in the Cash Room and motivate them to reach company goals. Ensured adequate supply of inventory for the business. Consulted and advised clients on process improvements in the areas of productivity and divisional profitability, break even analysis, management exception reporting, budgeting, forecasting, cost management etc. My teams have met, or exceeded all their goals put forth to them. A supervisor resume should be professional and still appealing. Conducted regular inspections of the facility including all facility dorms. Friendly and confident who knows how to display ideas. Evaluated and enhanced Shift Team Member knowledge and skill level through on-the-job coaching and instruction, Managed duties in areas of safety and industrial hygiene, Provided technical direction, supervision and support to the operating workforce, Assisted with the preparation of the annual budget and control of costs, Performed administrative functions working with computerized payroll, scheduling, equipment out-of-service, maintenance management system for work requests and requisitions to purchase materials, and regulatory records, Directed and managed employees of the sales floor, Promoted to Sales Supervisor, from Customer Service Representative, during January, 2010, Promoted to Customer Service Representative, from Sales Associate, during March, 2008, Effectively resolved over 30 customer service requests on a daily basis as a customer service representative, Established an initiative to work independently for meeting presentation and retrieval standards, Taught over 120 new hires how to take the lead in accuracy, efficiency, teamwork, and customer satisfaction, Developed strong interpersonal skills through customer interactions, Consistently exceeded company expectations in regards to sales goals, credit applications, friendliness, operations, communication, and store recovery, Delegate daily prioritization tasks due to business requirements, Utilized and implemented lean principles to improve operations by reducing cost of quality and on-time delivery, Participated in Lean event to improve calibration process and reduce backlog by 25%, Established and implemented Hazardous Waste Team for the Avon, MA Facility in compliance with GE Oil & Gas requirements, Established job descriptions for the bargaining unit employees clearly detailing roles and responsibilities of the inspectors and opportunity for growth. Attended weekly sales meetings to prepare the front desk for the upcoming group arrivals and events. Checked original text to ensure that translation was accurate. Jonathan Welch. © 2021 Job Hero Limited. Assisted supervisor and co-workers with daily tasks. Purchasing Agent/Facilitator for the Auto-Adaptive Program. Managed agents on off shifts when needed including weekends & 3rd shifts. One team was the Records warehouse team and the other was the General Ledger Reconciliation team. Update and create Bill of Materials for production inventory of sub-assembly and finished goods. Operated a POS system to itemize and complete an average satisfaction for the Southwest Airline passengers flying in wheelchairs. Led staff in the weighing, blending and milling of ink, including the running of machinery. Dealt with and resolved employee issues including safety incidents, disagreements between employees, and last minute decision making. Find out what is the best resume for you in our Ultimate Resume Format Guide. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Supervised facility maintenance staff on evening, night, weekend shifts. As Production Supervisor, I ran 2 different departments, Refining and Shipping. If you checked work, and led a team, you supervised. Supervised other personnel working the same shift. Retention of clients, if they wanted to cancel from the program. I certainly would not expect all the flexibility in the world right away. Responsible for supervising 5 high speed, fully automated production lines, and 35 employees. After logging in, come back to this page and refresh your browser. Conduct one on one performance reviews, monitoring and coaching sessions for each CSR no a daily/weekly/monthly basis. Handled daily heavy flow of paperwork and cooperated with the schedules for employees. The sample below is for a Staff Supervision Resume. Lead a team of 10 associates to work toward a common goal with regards to cost efficiency and customer service. Sets clothing floor adjacencies according to the right adjacency book by the end of the week. Certified Project Management Associate and Certified Work Force Planning Professional with 5+ years experience in supervisory work in various industries; analytical, results-oriented, excellent communicator with an amazing ability to develop people is interested in landing a management position with a reputable company in the technology industry. Supervision doesn’t have to mean employees must be ‘within vision’ – In today’s changing employment market, managers have to have flexibility when it comes to supervising teams. Worked closely with front end cashiers, supervisors regarding scan accuracy. Purchasing of orthotic items such as diabetic shoes and custom inserts, prosthetic limbs and all durable medical equipment. Vice President & Chief Information Security Officer-CIO, Click here to see the extensive variety of past executive searches conducted by Randi Frank Consulting. Designed and implemented inventory control operating procedures for controlling the usage of a large volume of multiple product lines to customers, including multiple item sales history. Completed paperwork for both opening and closing shifts of the store. Manager Who Supervised Employees May Not Be Exempt #Audrey L. Stanley By Audrey L. Stanley April 17, 2018: LIKE SAVE PRINT EMAIL Reuse Permissions. Supervised all vehicular movement and parking at a security gate. Overseeing all members of the special projects team. Ensure staff members adhere to established policies, procedures and controls. Ensured the safety of all shelter residents. Faxed and filed important documents with service coordination and in the office. Trained and supervised employees on how to manage money, care taking and proper use of equipment. Trained all employees on accident prevention and investigation to prevent re-occurrence. Prepared and coordinated client's daily cash/debt balances and short term cash. I wouldn’t take it as an applicant trying to trick the interviewers but as we can see from the OP’s post, others may. Highlight any acknowledgments, awards or achievements that you have attained as a supervisor, or have lead your team to accomplish. Supervisor Job Description for a Resume [Sample] Good Example. Manage the Direct Event Platform that is responsible for many high-profile accounts such as: Mercer, MMC, Sprint, Cal Dive, Morgan Stanley, and others. Composed job descriptions for front of house positions, Shadowed interviews and offered advice regarding potential new hires, Performed similar duties of a general supervisor and desk position, Managed departmental budget for custodial, machinery and chemical supplies for 1.5 million square foot corporate headquarters, Handled union payroll and all contractual obligations with outside vendors, Oversaw waste management disposal according OSHA standards. Opened and closed the store, which included counting cash drawers and making bank deposits. Phone: 123.555.4567. Audit followed risk-adjusted audit approach and was completed within budgeted time. I guess best practice would be to be specific on resumes – “supervised 5 student workers” rather than just “5 employees”. The ability to operate office equipment is also required. Recruited, hired, trained and supervised more than 20 employees in a restaurant with $2 million in annual sales. Stocked and restocked inventory when shipments were received. Maintained close communication with shipping clerk and logistics to make necessary adjustments to ensure on-time shipments and to maintain "good standing" with customers. On a daily basis set up appointments, cared for individuals with developmental disabilities. Managed 2nd Shift where agents are responsible for completing calls from all call centers such as: West Point, Newnan, Kingston, Manassas, and APAC. Took care of payroll for 125 employees, was a Trainer for the STOP for safety program and TWI job analysis program. Purple People Power Inc. 2014–2019. Supervised plant operators in troubleshooting equipment and processed problems by providing technical expertise, Worked in the customer service industry for over 9 years. Interviewing, hiring and training new employees as well as current employees on new procedures and requirements. Understands management methods with the ability to make recommendations on subordinate performance, relations, and rewards. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Coordinated and produced all of our charts to show our progress. Ensured the swift resolution to agents' issues and concerns while complying with company policies. Placed special merchandise orders for customers. Assisted company owners with special projects and Grocery supervisor with store resets. Resume: (email hidden) SUMMARY OF QUALIFICATIONS Twenty-four years experience in the financial services industry with a focus on Underwriting Operations and Custody Service. Ensure compliance with standard operating procedures as well as bank policies. Skillfully handled high profile and highly confidential customer information. Handle customer complaints and provide problem resolution. 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