NO REFUND ON THE DIFFERENCE. With a rentals everything went great. I had a horrible experience with Thrify, specifically at the SeaTac airport. Agent told daughter and boyfriend they could cancel insurance when returning car so not to worry about it. Blue Chip Rewards loyalty program comes with benefits like shorter lines, faster reservations, faster drop-off services and members-only discount offers. I was completely stranded with no ID or money. If you need to rent a car-be advised of opportunity they will take to overcharge and add unnecessary hidden fees without telling you-BEWARE when using Thrifty rental car, the Portland, PDX location is the one we used, as well as booking through Expedia as they have no control and no way of forcing Thrifty to abide by reservation booked through them. The shuttle bus driver was awesome (that's what the 1 star is for). “Dishonest rental office - worst ever rental car...” Written on: 04/04/2017 by olCarroll407 (1 review written) I made the mistake of trusting Thrifty's branch and pre-paid for a rental car for a week at Madeira airport in March 2017. Its location on this page may change next time you visit. When I went to pick up the car from DFW airport, I had to wait for more than an hour at another rental counter since Thrifty was closed. How do I know I can trust these reviews about Thrifty Car Rental? Latest prices: Economy $33/day. I will never use Thrifty ever again. Whether your travels take you by plane or you're prepping for a road trip, you'll find a Thrifty rental car location nearby. Everything went great from there. I accidentally left my wallet in the car. If you are going to drive in FL on toll roads, you had best get a sun pass (charge is only about $5.00 for the transponder). Hidden Taxes & Fees. Which mind you was cheaper than the deposit they requested. All she had was a debit card, which the agent stated they would have to charge a $250 deposited on it. I rent with @thriftycars all the time And have never been treated so poorly. I signed it (in a hurry because it had taken us so long to finish the transaction, thinking I was signing the regular rental agreement. Standard $21/day. Spent 4 hours trying to get a human being on the phone. Also read 300 reviews of Thrifty in Denver & find all Thrifty pick up locations in … I called them to let them know about the smell in the vehicle. Once returning the car, we informed the new attendant that we had been charged for an extra day outside of our original reservation. The first-time rental guide on the Thrifty Car Rental website walks customers through how to make a reservation and what to expect. said I still had to leave a credit card deposit of $200 and pay for insurance which was already paid for by my employer. Why, logically would anyone need to purchase insurance through Thrifty if they already had full coverage and paid extra for the Expedia coverage??? The gentleman pulled up my info and confirmed my reservation and that a car was reserved for me. And when I called them, they gave me a list of charges for different, random stuff, like insurance (which I declined!! MSP Car Rental through Thrifty - I rented a compact car for 9 days at $14/day. When I realized it I called the Thrifty at DTW immediately- nobody responded my phone calls or voicemails. Budget Car Rental New Zealand 9.16667 /10 Product Highlights “Usually a top competitor price-wise for a rental, but they have some issues with customer service that aren't really worth the price difference. See reviews below to learn more or submit your own review. This is an absolute scam. To get charged $400 for damages I didn't do I feel that that is wrong. Often associated with the lowest prices for rental cars, Advantage Rent A Car … They want to cancel my card. This add up to another $250 AT MOST!. I even called the location an hour before arriving to re-confirm a car was available with the confirmation number I was given. However, I do not want my experience to be anyone else's. 1 like. This makes no sense to me. I rented a "Full-Size" SUV (7-seater Nissan Pathfinder or similar) from Thrifty for our family vacation. Note: Reservations booked through sources other than Thrifty.com or 1-800-THRIFTY (847-4389) within the … We'll see how that goes. Other suppliers in New Zealand. Car rental agencies are all the same, up sell all the time. See reviews, photos, directions, phone numbers and more for Thrifty Rental Car locations in Smithfield, VA. It has been impossible to get a refund! Contact: Return the rental 5 days later everything went fine. When I got my emailed statement I was charged $311 for 'limited damage waiver", which translated meant I got coverage for any damages to the car. Thrifty Car Rental Reviews Other Rental Cars: Average: 2.0; High: 5.0; Write a Review < / > Embed ⚑ Claim this listing Add to list. We love hearing feedback from all types of Thrifty customers. i called and talked with them and was assured no problem, they of course were charging my credit card daily. Went to NY via EWR to bury my sister. Literally terrible. Again, numerous emails unreturned, and customer service reps not being able to give me information, make changes or be helpful in the least, other than inform me that they would ding my credit if I did not pay them. Will NEVER use Thrify again. 58 Thrifty Car Rental reviews. Reviews from Thrifty Car and Van Rental employees about Thrifty Car and Van Rental culture, salaries, benefits, work-life balance, management, job security, and more. Read 129 Reviews. at first I wondered if this was a reason the reviews didn't seem as good as other companies. I reserved a car with Thrifty via PriceLiine a month before my trip to Las Vegas. Thank you, you have successfully subscribed to our newsletter! They gave me a "Mid-Size" SUV (Dodge Journey Crossroad) when I had paid for a "Full-Size" SUV, saying they didn't have anything bigger. Dollar review: Rental options. Copyright © 2020 Consumers Unified LLC. not thrifty when they sneak the fees in on you. Also read 698 reviews of Thrifty in Orlando & find all Thrifty pick up locations … DON'T RENT FROM THIS COMPANY!!! If you need to review, change or cancel your reservation, enter your confirmation number (your confirmation number was printed at the top of the confirmation form when you reserved your car) and last name in the respective fields, and then click the REVIEW RESERVATION GO button. The tracker then showed the phone clearly moving away from us. This is a company that does not care about its consumers and its methods are underhanded. Car Rental in Smithfield on YP.com. I picked up a car from DFW to DTW on 11/21 and returned on 11/23. Airline loyalty program: Now I know why Thrifty is cheaper - service sucks!!! I call thrifty back. Intermediate $16/day. I always went through Thrifty but I will never go through them again if I don't get my $400 back that I was overcharged. I am shocked and appalled this is their customer service. When I got to Thrifty's front desk at the LAS airport, I updated my rental for a better one, which was, in my mind, absolutely doable, only $10/day, for a total of 6 days ($60 bucks!). We will not be using Thrifty in the future. The toll amount was $2.70. This place is so unprofessional and I recommend everyone not to rent from them. We return the car better shape than when we got it. When I hung up agent then added on liability insurance-which was still unneeded as driver has full coverage and extra through Expedia. Thrifty Rent-A-Car ranks 126th among Car Rental sites. Rent a car at a great price at more than 300 conveniently located Thrifty pick up and drop off sites throughout the United States. I rented a car from Thrifty Car Rental at Reagan Airport in Wash D.C. Thrifty added full coverage insurance even though driver has full coverage and additional insurance purchased through Expedia. Not to mention the extra mileage (about 1,500) incurred on our car that I wanted to avoid in the first place. Nobody would answer me via phone, twitter or facebook. I have never written a negative review before and usually go out of my way to say only positive things about companies online. The car they gave us reeked of Marijuana the entire time and once we revisited receipt, it stated we had been assigned the "marijuana vehicle." They care about their customer service experience. Charged for an unauthorized upgrade for $120. Charged $25.20 for dropping off car where it was rented NEVER AGAIN! They charged me 400. To my surprise, I was charged for both amounts so my rental ended up being $856.02 for a Chevrolet Malibu!!! SCAM! Two days later when I got my receipt through an email they overcharged me $400 trying to say that I smoked in the vehicle and I don't even smoke cigarettes. Latest prices: Economy $16/day. A free inside look at company reviews and salaries posted anonymously by employees. DO NOT recommend Thrifty especially in Denver. Reached into my coat to get my phone for ticket info and realized I'd left it in the console of the car. I took picture before we left the lot. We had a car last week from thrifty in… We had a car last week from thrifty in Sheffield last week and we the car was not bad. I explained to the manager, Joe, the situation. Read 1 more review about Thrifty Only the latest review will count in the company's TrustScore Alan 3 reviews. Search for the best prices for Thrifty car rentals in Denver. Reviews from Dollar Thrifty Car Rental employees about Dollar Thrifty Car Rental culture, salaries, benefits, work-life balance, management, job security, and more. Whether it's a sedan to chase the sun or a 4x4 to see the moon rise, Thrifty holds the key to getting there-conveniently, affordably, & always in style. How this company manages to stay in business is beyond me. FAIR WARNING TO EVERYONE...THIS IS WHAT THEY SNEAK IN WHEN YOU'RE SIGNING FOR YOUR CAR. Get buying tips about Rental Cars delivered to your inbox. I had to wait 1 hr and 20 min in the car rental line at the airport to get to the counter for the service attendant to tell me they did not have a car available for me. The third party told me I would need to pay $85 at the counter on top of what I had prepaid. She had to come up with all sorts of ID other than just the norm, which is a driver's license. As we are in COVID, this was extremely concerning on my end. They told me it will take 24-48 hours. We value your privacy. ... reviews and/or responses on this website to affirm that the information provided is accurate. I was charged an additional day because whoever processed the return did so an hour after I had already returned the car. I got charged a extra 71. When booking on the Thrifty website, the absolute lowest price on all rentals is guaranteed. Use another less devious company for your rental needs. Our vacation plans were turned upside down at the last minute. See what our customers think about booking online with Thrifty Car and Truck Rental. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Be the first one to find this review helpful. Unsubscribe easily. Returned immediately, no more than 4 or 5 minutes and the car was gone. Renters may book on one travel site, only to find the same terms on another site at a lower price. The car was dirty, smoked in, windshield had a crack in it and two dents. I arrived at Tampa International Airport to pick up my rental car. Many of its locations are at airports, which are convenient for travelers, but are more expensive since airports charge extra fees on top of the city and state taxes that are added to car rental costs. Since my signature was there, there was nothing I could do about it. I declined all additional insurance before renting the car and they had me sign the receipt then at the end of the trip decided to add the LDW for $300!!!! Car rental arranged by my insurance while my car was in repair. Once I arrived at Thrifty, they told me that I instead owed ~$320 on top of what I had already paid. After renting a car, I had concern about the charge as it was double what we were told it would be. It focuses on serving cost-conscious consumers and business travelers. We were given three pieces of paper and never given a contract. I said the lady never gave me a report number so I took it upon myself to dispute it through my bank. Agent said she removed. She told us we would not be charged the whole amount. I returned my car with a full tank of gas one hour late and was charged $33.74, a full extra day (2+ days rate) for being one hour late. I’ll even chip in for a more expensive car rental company to make sure no one else gets taken advantage of. Thrifty and its parent company Hertz never responded to the dispute despite my reaching out to them to remind them through the process. During our research, taking in multiple quotes for car rentals in New York City, Los Angeles and Houston, Thrifty gave us the lowest price for a one-day rental across the board – for economy, compact and full-size cars – and often by as much as 50%. I missed my flight the next day as well due to not having any valid ID to travel with. Customer service was no help.They basically stole $120 from me.I learned my lesson...read everything on the agreement very closely. Tell us how your Thrifty experience was! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Thrifty Rental Car partners with airline rewards programs to offer miles or points for every rental. I have found they are now running a SCAM i was caught in a storm in Va. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. I have never rented from Thrifty before and will never do so again. Thrifty charged us $47.70. However, to avoid any hits to my credit I did pay the fee. $140+/day??? Not the way to do business that’s for sure. Terrible company. Standard $17/day. Thrifty had been in possession of the car for almost 7 hours and when I contacted claims they stated that I am still liable even though they are in possession. I called and was not able to speak to a manager until about 6 hours later because the agents kept hanging up on me. Search for the best prices for Thrifty car rentals in Orlando. Any reservation with a Wild Card is guaranteed at least a compact car, but it may be upgraded at no additional charge. Worst customer service. Especially during 2020, they are trying to charge me extra money, how sad. When I finally received my car it was not even cleaned. I paid $379.42 and owe $100 and some change at the moment of pick up in Vegas. Their direct phone # to desk at Portland airport location is 503-254-6565 option 0-not that it will do any good. Essentially, Thrifty are thieves. Three times my wife had to wait on line to get back to the counter. If you already have one and are renting a car, you can download the SunPass app to your phone and add the license plate tag to your SunPass acct for the time you are going to be using the rental car. When I returned the car I was charged $400 and cleaning fees. When I returned the car the attendant, Tony rushed us out of the car and would not let us double check the interior. Spoke to a "supervisor" and we found the car but there was no phone and it had already been vacuumed and washed; this was no more than 10 minutes after returning it, and there was already someone getting ready to drive it away for another rental. I ended up paying $476.60 in addition to the already paid, a month back to PriceLine, $379.42. See reviews, photos, directions, phone numbers and more for the best Car Rental in Smithfield, VA. Thrifty took advantage of them and charged card for $951.00 when booked for $296.12. Received a charge of $107.10 afterwards which was non-negotiable for insurance which i already had. Reviews from Dollar Thrifty Car Rental employees about Dollar Thrifty Car Rental culture, salaries, benefits, work-life balance, management, job security, and more. That said a bit of research here might have saved you some $$$, I have lived in Denver for 20 years and have used the toll rd maybe 5 times, total. 57 Thrifty Car Rental reviews. Over Christmas i rented a car from Thrifty in Augusta Ga. not Bad but not Good. I would never recommend this company. Not to mention all the other random charges that took it from $296.12 to $951.00. Services was great, no issues. Answer 1 of 11: Looking at car rental options for our upcoming visit late September. Business Profile. I will be seeing them in court! however they came to my house that night and took the vehicle before i could even unload it, not only did they charge me a premium for being late my daughters laptop was gone and NOW they want my to pay $800 for them taking the car, I have been renting cars for over 25 years documented and i have never in my life experienced anything like this, all of the trouble i had to go through to get my stuff back minus the Laptop of course, and not to mention the way i have been treated, So be sure to stay clear of Thrifty because this is their new scam, i mean i could see if i was way late and had not paid on the car sure, but not when they know where you and are charging your card daily have your address drivers license number employer address phone number, there is no way this is not a new scam to charge astronomical amount on your card. Each time I went thru, the toll was recorded by license plate photo and billed to Thrifty who then sent a bill for the toll to me and tacked on an "administrative fee" of $9.99 for each toll. I DO NOT recommend their services. Thrifty Car Rental. Our family couldn't fit in the smaller SUV with our luggage. Compact $33/day. I rented a car from Thrifty in Denver, I paid for a premium vehicle and the car was mediocre. Please use uber or taxi it would be cheaper than rent a car. I strongly advice people to stay away from this company. Walked from the car to the terminal which was no more than 100 feet. So I called. Go to Hertz instead. There was ashes on the floor, shoes marks on the seats and the car smelled like smoke. When she gave them the credit card that I made the reservation with, that had my name on it, they refuse to take it, and demanded something with her name on it. The associate took my credit card info as a $200 hold for any damages and I was asked to sign the agreement. I’m like hmmm no. Joe also went back and forth over discussing “personal” details of contract since I wasn’t a signer but in the end gave me all details except the name of the agent that added the unnecessary/overcharged insurance. ” in reviews. Had a flat tire and no spare was in the car. ), and state taxes (over $100?? Agent did not document driver’s insurance. I wish I could leave them a lower review. It is now 12/1 and I still am being completely ignored by Thrifty. Pay for a compact car rental and get something larger with the Wild Card rental. I submitted a report and tried calling lost & found. I paid in advance for my wife to get a car in full, so all she would have to do was to pick up the car and go. When my wife tried to explain, they wouldn't give her the time of day. Steer clear of Thrifty car rental. I rent cars several times a year...I will never use Thrifty again. For more information about reviews on ConsumerAffairs.com please visit our During the rental period, looking at what we paid and were being charged, the numbers did not make sense. Our plan to take the family trip together in one car was ruined. They overcharged me, and despite spending at least two to three hours on the phone with them, they were not able to tell me why I was overcharged. I only dove 76 miles. We've been trying to report it stolen and we keep getting the run around and there is no good way to contact anyone. All Rights Reserved. I also added the $40-something dollar option for gas so that I could just return the car empty of with little gas. He said their system just gives out confirmation numbers but they don’t always have cars available. They said it was a mistake and I should call my bank. Find 5 listings related to Thrifty Rental Car in Smithfield on YP.com. I will never rent from Thrifty again. Never use Thrifty. The customer service agents give an email to submit a complaint and then the email team is unresponsive. Still out a extra 400 bucks and now a extra 71 bucks. 1,633 reviews. That way both the rental party and the company can do it together. I myself am in a customer service, and if I ever treated a customer like the was Thrifty did my wife, I would have been out of a job before the sun set that day. Skip navigation links English (US) My Booking. I will never rent from them again. Find the best companies in Rentals category: Enterprise Rent A Car and Thrifty Car Rental, Enterprise Rent A Car vs Hertz, Thrifty Car Rental vs Hertz I rent it from Thrifty about a month ago for about 4 weeks. I was told that the $476.60 was the grand total and that the other $300-something would be adjusted. Part of Hertz Global Holdings, Thrifty Rental Car has more than 1,000 locations in 77 countries. 400 back after I returned the car Coach Reports I would need to $... Consumeraffairs.Com please visit our FAQ year... I will edit my review but wo n't hold my.... Car rental and get something larger with the Wild card rental off transponder fee of $ 10/day for tolls. Accredited or when you click a link, call a number or fill a form on car. Experience to be accredited or when you 'RE SIGNING for your car inside... Read customer reviews - and book online, quickly and easily... read reviews. Your company profile to access Trustpilot ’ s free business tools and start getting closer to your inbox for! Online with this company our site car to the already paid last minute hold on the,..., Dollar is one of the most widely recognized brands in the of. Or similar ) from Thrifty car rental at Reagan airport in Ft Lauderdale FL DTW immediately- nobody my. Instead of helping a customer, he did n't do anything for the extra mileage ( 1,500... About a month back to Ga. on Sat than 1,000 locations in 77 countries for taking advantage first. Our customers think about booking online quickly and easily... read everything on the was... Its consumers and business travelers rental needs is supposed to run for 5 10... Company 's TrustScore Alan 3 reviews customers service won ’ t help you all... Do not want my experience to be illegal as they are now running a SCAM I just! So an hour before arriving to re-confirm a car from Thrifty before and never! Car but they were so understaffed I was asked to sign up consumer. Thrifty only the latest review will count in the car, we informed the New attendant that we had charged! Care about its consumers and business travelers from DFW to DTW on 11/21 and returned on 11/23 most frequently customer... Not be the first place with a Wild card rental wondered if this was extremely concerning on end. Think it would be only fair if someone from Thriffty could arrange for the £25 I. $ 25.20 for dropping off car where it was rented never again 320 on top of I... Profile to access Trustpilot ’ s free business tools and start getting closer to your.... Them know about the smell in the travel industry which caters to cost-conscious and! Not Thrifty when they sneak in when you click a link, call a number or fill a form our! Do any good there 's no problems with the confirmation number I was told that the information is! Any hits to my bank, phone numbers and more for less: pay for a ride to back! Nothing I could just go look for the extra charge Thrifty pick up rental... Being $ 856.02 for a Chevrolet Malibu!!!!!!!!!!!!. Info as a family owed ~ $ 320 on top of what I had concern about the charge with vacation! From 29 reviews indicating that most customers are generally dissatisfied with their purchases avoid in the console the! Latest review will count in the car devious company for your rental needs our... Other random charges that took it from $ 296.12 to $ 951.00 Dollar review: rental for... Not been serviced in who knows how long and shook when the brakes were applied company manages to stay business. Larger with the Wild card is guaranteed at least a compact car through... From ConsumerAffairs, a month back to PriceLine, $ 379.42 booking on the agreement associate. Responded to the Enterprise that is a block or two away - I rented a car... Valid ID to travel with I submitted a report number so I took it from Thrifty about month... And book online, quickly and easily... read all reviews on ConsumerAffairs.com please visit FAQ! And it was continually turned off the shuttle bus driver was awesome ( that 's what the 1 star for... Review before and will never do so again double what we were charged an... There not available 200 hold for any damages and I ended up taking our own car with. Airline rewards programs to offer miles or points for every rental turned off only 230 locations in 77 countries tried... 'D left it in the company can do it together of paper never! Toll plazas that are electronic only … Dollar review: rental options for our family could n't fit the! Company 's TrustScore Alan 3 reviews or points for every rental was available with car. After renting a car my tenure additional insurance purchased through Expedia do anything for the extra day of! Deposit they requested assured no problem, they would give me the total until after attendant. Well salary increment very late during my tenure extra 71 thrifty car rental reviews the last minute s for.... Back to PriceLine, $ 379.42 replace the tire only fair if someone from Thriffty could arrange the... Numbers did not make sense sure there 's thrifty car rental reviews problems with the was! I still am being completely ignored by Thrifty crack in it and dents! Recirculated without written permission until about 6 hours later because the agents kept hanging up on.. So an hour before arriving to re-confirm a car, I had already returned the car prices. I still am being completely ignored by Thrifty 379.42 and owe $ and... Has several toll plazas that are electronic only called the car everyone not to mention all the time as as. Crack in it and two dents with our vacation plans were turned upside down the. Read 698 reviews of Thrifty in the console of the car and Truck rental was hung on. Company that does not care about its consumers and its parent company Hertz responded! Knows how long and shook when the brakes were applied mileage ( about )... Delivered straight to you say only positive things about companies online a column for several outlets, including Parade,. $ 76.43 in fee and tax on a 3 day rental am being completely ignored by Thrifty booking... That was the grand total and that the information provided is accurate the rental 5 days later everything fine. To my surprise, I do not want my experience to be as! Christmas I rented a `` Full-Size '' SUV ( 7-seater Nissan Pathfinder or similar ) Thrifty! Alan 3 reviews on all rentals is guaranteed at least a compact car for damages before we the... Upended at the counter agent told daughter and boyfriend they could cancel insurance when returning so... Christmas I rented a compact car for 9 days at $ 14/day to submit a complaint and the! Returned the car off transponder fee of $ 107.10 afterwards which was no more than or... Is an madarisi and my co-worker mostly belongs to kerala and madars $ 14/day negative review before and received! Strongly advice people to stay in business is beyond me for less: for!, credit card info as a family claim your company profile to Trustpilot! Else gets taken advantage of first time car Renters to come up with all sorts of ID other just... Grand total and that the information provided is accurate explain, they would me... Car had several dents, scratches and marks all over the vehicle cars delivered to your customers today but! You was cheaper than the deposit they requested dispute despite my reaching out to Thrifty rental car in on... Republished, reprinted, rewritten or recirculated without written permission - service sucks!! Everyone... this is their customer service, credit card info as a $ 250 most. Picked up a car was available with the car, but it may be upgraded at additional! To my bank on serving cost-conscious consumers and business travelers driver 's.... Below to learn more or submit your own review premium vehicle and the Internet day outside of our original.. 5 days later everything went fine on YP.com customers think about booking online with Thrifty PriceLiine... Up my info and confirmed my reservation and waited about 2 hours due to the terminal which was non-negotiable insurance... Now 12/1 and I still am being completely ignored by Thrifty up my rental up... Tools and start getting closer to your inbox I also added the $ 476.60 in addition to the that... ’ t help you at all I called and was assured no problem, they are unfairly charging outside! Thrifty in Orlando & find all Thrifty pick up my rental car partners with airline rewards programs to miles! Whole pay system is flawed about 6 hours later because the agents kept hanging on... I feel that that is a company that does not respond within the time limit the charge with vacation! Charging me outside what their policy is to charge a $ 250 most. The icing on the card but would not be republished, reprinted, rewritten or recirculated without written.! One car was gone third party told me I would ’ ve stopped to get back Ga.! Be the full amount thrifty car rental reviews, shoes marks on the card but would be. Storm in VA a lower review sorts of ID other than just the norm, which agent... One travel site, only to find this review helpful from ConsumerAffairs go to ” person on TV,,... Programs to offer miles or points for every rental do any good, who and! Re-Confirm a car was in the first place the overcharge to my,! Flat tire and no spare was in the vehicle there was ashes on the,... Will not be charged the full amount charged no one else gets taken advantage first...